Terms and Conditions for The `Dolphin Camp
1. Booking and Payment Policy
- Advance Payment: A minimum of 30% to 100% advance payment is required to confirm your booking. Pencil bookings are usually held for a limited time and will be cancelled if the token advance is not received.
- Registration Requirements: Every guest must provide a valid Government-approved photo ID (Aadhar Card, Voter ID, Driving License, or Passport) at the time of check-in. PAN cards are typically not accepted for check-in.
- Primary Guest: The primary guest must be at least 18 years of age.
2. Check-in and Check-out
- Standard Timings: Check-in is typically at 11:00 AM , and check-out is at 10:00 AM .
- Mandatory Vacating: Guests must vacate rooms or tents by the specified check-out time to allow for cleaning for incoming guests.
3. Cancellation and Refund Policy
Standard industry policies for this region often follow these structures:
- Full Refund: If cancelled 7–14 days prior to check-in (minus a 15–20% processing fee).
- Partial Refund: 50% refund if cancelled 3–7 days prior to check-in.
- No Refund: No refund is provided for cancellations made within 48–72 hours of check-in or for "No Shows".
- Extenuating Circumstances: In case of natural calamities or sudden government policy changes, rescheduling may be offered for a future date instead of a refund.
4. House Rules and Guest Conduct
- Noise and Decorum: Respect the local community. Loud music or shouting is strictly prohibited, especially after 9:00 PM.
- Prohibited Activities: Use of illegal substances is strictly forbidden. Some properties also prohibit alcohol and tobacco use on-site.
- Environmental Responsibility: Mousuni Island is a biodiverse zone. Littering, especially plastic bags or garbage in the sea or on the island, is strictly prohibited.
- Safety Precautions: Guests should exercise extreme caution when bathing in the sea due to strong currents and should never go into the water while intoxicated.
5. Facilities and Service Limitations
- Meal Timings: Meals are usually served as a set menu at fixed times (e.g., Breakfast: 8–10 AM; Lunch: 12:30–2 PM; Dinner: 8–9:30 PM).
- Power Supply: Electricity on the island can be inconsistent. Many camps rely on solar power or generators; guests are encouraged to bring mobile power banks.
- Mobile Connectivity: Signal strength may be limited to specific networks like BSNL, Jio, or Airtel.
- Basic Amenities: Tents often come with common toilets, while cottages may have attached western-style facilities.
6. Liability and Safety
- Personal Belongings: The management is not responsible for any loss, damage, or theft of guest belongings. Please ensure doors and windows are locked when away.
- Medical Emergencies: While the host will assist during emergencies, any medical costs incurred are the guest's responsibility.
- Force Majeure: The property is not liable for failures to provide services due to acts of God, strikes, or political unrest.